Pot Rack Source

FREE SHIPPING!

Pot Rack Source offers free ground shipping to any state within the contiguous US! This saves you money and means you don’t have to worry about additional costs being added on at checkout. The price you see listed for the product is the total price (unless you are shipping to Washington State, in which case you will also be charged sales tax).*

There is a fee for shipping to Alaska and Hawaii. If you are shipping to any of these destinations, your shipping charges will be added on at checkout. Please note that some of our larger items are too heavy for shipping costs to Alaska or Hawaii to be automatically calculated at checkout. We are working to change this. If you order one of these items and are unable to obtain a shipping cost, a customer service representative may contact you after you have placed your order. Or, if you would like assistance calculating your shipping cost ahead of time, please contact us.

We currently do not ship to locations outside of North America. We are working to change this, so check back with us!

FREIGHT SHIPMENTS

Some heavier or larger items can only be shipped ground freight. Freight shipments will be delivered by a common carrier, a truck freight company, and typically take 7-14 days to arrive at your curbside. Freight shipments cannot be expedited. When your item is ready for delivery, the freight company will notify you by phone to arrange a delivery date and time. Typically, the freight company will give you a four-hour window of time for delivery, and someone must be home (or at your delivery destination) during this window in order for the item to be delivered. During delivery, the freight company is not responsible for carrying the item off the truck and into the building, so the driver may or may not assist you with moving your package(s) indoors. For heavier and larger items, we recommend that you have someone available to assist you. The freight company may offer additional service options, such as liftgate (getting the item off the truck and onto the curb), inside delivery and assembly, for an additional service fee. You can arrange for these services directly with the freight company when delivery arrangements are made. You will be responsible for paying the freight company directly for those services.

PLEASE NOTE: For all freight shipments, you MUST immediately inspect the package for potential damage at the time of delivery. While it is normal for cartons to show some wear, if it is clear that damage to the item has occurred, please write “PRODUCT DAMAGED” on the sheet that the freight company asks you to sign, do not accept the delivery and contact us immediately at 1-888-258-8970 .

DELIVERY TIME

Once your item leaves the warehouse, it should arrive within 7 business days, or within 7-14 business days for freight ship items. The amount of time it takes for an item to leave our warehouse -- the processing time -- varies by item. It can be as short as 2 business days, or as long as 30 business days for made-to-order items. Business days are Monday-Friday and do not include weekends or holidays. To find specific processing times for your item(s), please see the individual product details.

*Please note: Though never the case for regular UPS/Fedex shipped items, on rare occasions with large freight-delivered items, there may be an additional charge if and only if a special interline carrier is needed to access a remote location. These occasions are extremely rare, but if this happens, we will notify you and get your approval for the extra charge before shipping your order.